Privacy Policy
How Sea Horizon Hub handles personal information from visitors researching cruise ship layouts, cabins, dining, entertainment, and deck facilities.
Introduction and Scope
This privacy policy explains how Sea Horizon Hub collects, uses, and protects personal information from visitors to our website. Sea Horizon Hub is an Australian informational portal for cruise ship research, and we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to all information collected through the website, including via forms, cookies, and analytics. By using the site, you agree to the practices described in this policy.
Effective date: 7 September 2026. This policy was last updated on the same date. Any future changes will be posted on this page with a new effective date.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you contact us or use our services. This may include:
- Name and email address when you send an enquiry via our contact form.
- Any other information you choose to include in your message.
- We do not collect sensitive information such as health or financial data.
You can reach us at [email protected] or (08) 5550 6719.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and analytics tools. This includes:
- IP address, browser type, operating system, and device information.
- Pages visited, time spent on pages, and referring URLs.
- This information is used to improve site functionality and user experience.
- We use Google Analytics, which may set cookies on your device.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, and to communicate with you. Specifically, we use it for the following purposes:
- To respond to your enquiries and provide customer support.
- To analyse website usage and improve content and functionality.
- To send you updates or newsletters if you have opted in.
- We do not sell or rent your personal information to third parties.
Disclosure of Information
We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. This includes:
- Service providers such as hosting, analytics, and email delivery services.
- Legal authorities if required by law or to protect our rights.
- We do not share information with advertisers or marketing partners without your consent.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from.
- Essential cookies are necessary for the website to function properly.
- Analytics cookies help us understand how visitors interact with the site.
- You can control cookies through your browser settings.
- For more details, please see our Cookie Policy.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you submit or access your personal information.
- Use of secure socket layer (SSL) technology to encrypt data transmission.
- Regular malware scanning and security updates.
- Access to personal information is restricted to authorised personnel only.
- However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
- Contact form submissions are kept for up to 12 months for customer service purposes.
- Analytics data is retained for 26 months as per Google Analytics default settings.
- After the retention period, personal information is securely deleted or anonymised.
Your Rights
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.
- You may request access by contacting us using the details below.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- There is no fee for making a request, but we may charge a reasonable fee for providing access in some circumstances.
- You may also request that we delete your personal information, subject to legal obligations.
To make a request, email [email protected] or call (08) 5550 6719.