Phone
Call our editorial office during business hours (AWST) for immediate assistance.
(08) 5550 6719Use this number for general enquiries, content corrections, or urgent matters.
Contact the editorial team
We're here to help with your cruise research. Sea Horizon Hub is run by a dedicated editorial team passionate about providing accurate, practical information for cruise travellers. We welcome your questions, feedback, and suggestions to help us improve our content.
Our team researches and writes about cruise ship layouts, facilities, and services. We aim to respond to all enquiries within two business days. Please note that we are an informational portal and do not handle bookings or reservations.
Contact details
Send us an email for detailed questions, suggestions, or feedback.
[email protected]Ideal for non-urgent enquiries and providing supporting documents or screenshots.
Postal address
Write to us at our editorial office in Perth, Australia.
140 St Georges Terrace, Perth, AustraliaPlease note that this is an editorial office and not a retail location.
Send us a message
Use the form below to send us a message. Please provide as much detail as possible so we can assist you effectively. All fields are required unless marked optional. We will respond to your enquiry within two business days.
What to contact us about
We welcome enquiries related to our content, including corrections, suggestions for new topics, and questions about cruise ship information. However, we cannot assist with booking changes, refunds, or specific cruise line customer service issues.
We can help with
- Content accuracy and factual corrections
- Suggestions for new cruise ship topics
- General cruise information questions
- Feedback on navigation and usability
- Clarification of deck plans and facility comparisons
We cannot help with
- Booking modifications or cancellations
- Refund requests or payment disputes
- Complaints about specific cruise lines
- Legal matters or formal disputes
- Urgent onboard emergencies
For urgent cruise-related issues, please contact your cruise line directly.
Response expectations
Our editorial team aims to respond to all enquiries within two business days. Responses are typically sent via email from [email protected]. Please check your spam folder if you haven't heard from us within that timeframe.
- Business days are Monday to Friday, excluding Western Australian public holidays.
- If your enquiry is urgent, please call us during business hours.
- We appreciate your patience during peak travel seasons.